Frequently Asked Questions
How long does shipping take?
Orders are typically processed within 1–2 business days. Standard shipping to the contiguous United States takes an estimated 7–14 business days from the date of shipment. You will receive a tracking number by email as soon as your order ships.
What is your return policy?
We offer a 30-day satisfaction guarantee on all products. If you are not satisfied with your purchase for any reason, contact our support team within 30 days of delivery to initiate a return. Items must be returned in their original condition and packaging. Refunds are issued to the original payment method within 5–7 business days of receiving the returned item. We do not charge restocking fees.
Do all your products work together? Are they compatible with Alexa or Google Home?
The majority of products in our catalog are compatible with Amazon Alexa and Google Home, and many also support Apple HomeKit. Compatibility details are listed on each individual product page. If you have questions about whether two products will work together, contact our support team and we will help you find the right fit.
How difficult are these products to install?
We select products with DIY installation in mind. Most items in our catalog — including video doorbells, outdoor cameras, smart plugs, light bulbs, thermostats, and door locks — are designed to be installed without professional tools or technical expertise. Installation guides and setup videos are included with each product.
What warranty coverage do these products come with?
Most products in our catalog include a 12-month manufacturer warranty covering defects in materials and workmanship. Warranty terms vary by product and are noted on each product page. If a product fails due to a manufacturing defect within the warranty period, contact us and we will coordinate a replacement or refund.
Is my payment information secure?
Yes. All transactions on Luminary Home are processed through a PCI-DSS-compliant payment gateway. We do not store your credit card information on our servers. Payment pages are encrypted with SSL/TLS. We accept all major credit cards as well as PayPal and Shop Pay.
How do I track my order?
Once your order ships, you will receive a shipping confirmation email with a tracking number and a link to follow your package's progress. If you haven't received a tracking email within 3 business days of placing your order, check your spam folder first, then contact us at support@luminaryhomeshop.com.
How do I reach customer support?
You can reach our support team by email at support@luminaryhomeshop.com. We respond to all inquiries within one business day, Monday through Friday. Please include your order number and a brief description of your question or issue in your message.